wegcup Privacy Policy

1 Introduction

wegcup ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy sets out in clear, plain English how wegcup collects, uses, stores, shares, and protects your personal information when you access or use any part of the wegcup service, including our website, mobile interface, customer support channels, and promotional communications.

We understand that players in Bangladesh place significant trust in wegcup when they share their personal details and financial information with us. That trust is not taken lightly. Every data-handling process described in this Privacy Policy has been designed with the principle of data minimisation in mind — we collect only what we genuinely need to deliver a safe, fair, and enjoyable gaming experience.

This Privacy Policy should be read alongside the wegcup Terms & Conditions and Responsible Gaming Policy, both of which are available on wegcup.com. Together, these three documents form the complete framework governing your relationship with the wegcup platform.

2 Personal Data We Collect

Depending on how you interact with the wegcup platform, we may collect the following categories of personal data:

2.1 Account Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Email address and mobile phone number.
• Username and encrypted account password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or government letter dated within three months).
• Proof of payment method ownership (e.g., bKash or Nagad account screenshot confirming your name and mobile number).

2.3 Financial Transaction Data

• Deposit and withdrawal amounts and timestamps.
• Payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet ID).
• Account balance history and transaction records.

2.4 Gaming Activity Data

• Betting history, game session logs, wagering amounts, and winnings across all wegcup products (sports betting, live casino, slots, fishing games, table games).
• Bonus and promotion usage records.
• Responsible gaming settings you have applied (deposit limits, session reminders, self-exclusion requests).

2.5 Technical and Device Data

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session timestamps, login history, and platform interaction logs.
• Cookie identifiers and similar tracking technology data (see Section 7).

2.6 Communications Data

• Support tickets, live chat transcripts, and email correspondence between you and the wegcup support team.
• Responses to surveys, feedback forms, or promotional competitions.
• Marketing communication preferences (opted in or opted out).

3 How We Collect Your Data

wegcup collects personal data through the following channels:

1. Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or respond to a promotion.
2. Automatically through cookies, server logs, and analytics tools as you browse and interact with the wegcup website or mobile platform.
3. From trusted third-party partners, including identity verification providers, payment processors (bKash, Nagad, Rocket, Upay), and fraud prevention services, strictly where necessary to complete a transaction or verify your identity.
4. From publicly available sources, such as sanctions lists and politically exposed persons (PEP) databases, as part of our anti-money-laundering (AML) compliance obligations.

4 How We Use Your Personal Data

wegcup uses the personal data we collect for the following specific purposes:

5 Legal Basis for Processing

wegcup processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and wegcup — specifically, to operate your account, process transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money-laundering checks, age verification, and fraud prevention.
• Legitimate Interests: Processing is necessary for wegcup's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and improving the overall player experience — provided these interests are not overridden by your own privacy rights.
• Consent: For specific activities such as sending you marketing emails or SMS promotions, we rely on your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

wegcup does not sell your personal data to any third party under any circumstances. We may share your data with the following categories of trusted third parties, strictly to the extent necessary to deliver the wegcup service:

6.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, or Upay). These providers are independent data controllers governed by their own privacy policies. wegcup is not responsible for how these providers process your data beyond the transaction instruction we pass to them.

6.2 Identity Verification Partners

To fulfil our KYC obligations, wegcup works with third-party identity verification providers who process your identification documents and compare them against relevant databases. All such providers are bound by contractual data processing agreements requiring them to maintain appropriate data security standards.

6.3 Game Content Providers

wegcup's game library is powered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical session data (such as player session tokens and game round identifiers) is shared with these providers to enable game delivery. Personal identification data is not shared with game studios.

6.4 Analytics and Technology Providers

We use third-party analytics and platform monitoring tools to understand how players use the wegcup platform and to identify technical issues. Data shared for analytics purposes is aggregated or pseudonymised wherever possible.

6.5 Legal and Regulatory Authorities

wegcup may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the prevention, investigation, or prosecution of suspected criminal activity including fraud and money laundering.

7 Cookies & Tracking Technologies

wegcup uses cookies and similar tracking technologies on its website and mobile platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help wegcup deliver a faster, more personalised experience and allow us to analyse how the platform is used.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the wegcup platform to function correctly. These include session cookies that keep you logged in during a gaming session and security cookies that help protect against fraud. These cookies cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how visitors interact with the wegcup platform — for example, which pages are visited most frequently and whether any technical errors occur. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences, such as your preferred language setting, display options, and responsible gaming limit configurations, so that you do not need to re-enter them every time you visit.
• Analytics Cookies: Used by our analytics provider to compile aggregated statistics about wegcup usage patterns. Data collected via analytics cookies is pseudonymised and never used to identify individual players.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent the wegcup platform from functioning correctly and may prevent you from accessing your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

wegcup retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration of your active account relationship with wegcup.
• Post-Closure Account Data: Following account closure, transaction records, KYC documentation, and gaming activity logs are retained for a minimum of five (5) years to comply with anti-money-laundering record-keeping obligations.
• Support Communications: Support tickets and email correspondence are retained for three (3) years from the date of last communication.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for five (5) years to demonstrate compliance with consent obligations.
• Technical Logs: Server logs and session data are retained for up to twelve (12) months for security monitoring purposes, after which they are deleted or fully anonymised.

When personal data is no longer required, wegcup securely destroys or anonymises it in accordance with industry-standard data disposal procedures.

9 Data Security

wegcup implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the wegcup platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• AES-256 Encryption at Rest: Sensitive data stored on wegcup servers — including payment method references and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to wegcup employees and contractors who require it to perform their job functions. All personnel with data access are subject to confidentiality obligations.
• Two-Factor Authentication: wegcup supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: wegcup's platform and data handling processes are subject to regular internal security reviews and third-party security assessments.
• Fraud Detection Systems: Automated systems monitor account activity in real time for signs of suspicious behaviour, unauthorised access, or potential fraud.

10 Your Data Rights

As a wegcup player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the wegcup support team at [email protected] with a clear description of your request and your registered account username.

• Right of Access: You have the right to request a copy of the personal data that wegcup holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information (such as your email address) directly through your account settings.
• Right to Erasure: You may request that wegcup delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required by law to be retained (such as AML transaction records) cannot be deleted on request.
• Right to Restrict Processing: You have the right to request that wegcup restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to wegcup's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to wegcup demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving marketing communications), you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

11 Children's Privacy

The wegcup platform is strictly for adults aged 18 years and above. wegcup does not knowingly collect personal data from any individual under the age of 18. Our registration process includes mandatory age verification steps, and we conduct KYC checks to confirm that all players meet the minimum age requirement.

If wegcup becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all associated funds will be forfeited, and all personal data relating to that individual will be securely deleted as soon as practicable, subject only to any mandatory legal retention obligations.

12 Updates to This Privacy Policy

wegcup reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the wegcup platform for at least seven (7) days before the updated policy takes effect.

The "Last Updated" date shown at the top of this page indicates when the most recent version of this Privacy Policy was published. We encourage you to review this page periodically to stay informed about how wegcup protects your personal information. Your continued use of the wegcup platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how wegcup handles your personal data, please contact our support team using the details below. All contact details are displayed as plain text for your reference — please compose a new message in your own email client to reach us.

Please include your registered account username and a clear description of your query in all correspondence. This allows our support team to locate your account and respond to your request as efficiently as possible.